Frequently Asked Question

Applicable models:

TerraMaster D2-310

TerraMaster D5-300C

TerraMaster D5-300

Please try following solutions:

1. Use the original USB cable or replace your USB cable and try again.

2. Check whether you are using a USB 3.0 / USB 3.1 high-speed interface, change a computer's USB port and try again.

3. Make sure the connection is not being influenced by a USB hub or docking station.

4. Reinstall the official USB interface driver provided by the computer manufacturer.

5. Replace the hard drive and try again.