Frequently Asked Question
Applicable models:
TerraMaster D2-310
TerraMaster D5-300C
TerraMaster D5-300
Please try following solutions:
1. Use the original USB cable or replace your USB cable and try again.
2. Check whether you are using a USB 3.0 / USB 3.1 high-speed interface, change a computer's USB port and try again.
3. Make sure the connection is not being influenced by a USB hub or docking station.
4. Reinstall the official USB interface driver provided by the computer manufacturer.
5. Replace the hard drive and try again.